FAQ
Common questions, honest answers.
Do I need to provide cleaning supplies or equipment?
No — we bring everything we need, including professional-grade equipment and supplies. All you need to do is let us in.
Do I need to be home during the cleaning?
Not at all. Many of our clients provide access and carry on with their day. We'll reach out if we have any questions and send confirmation when we're done.
What should I do before the cleaners arrive?
A quick tidy-up helps us focus on the actual cleaning rather than organizing. Put away dishes, pick up clothes off the floor, and secure any pets. That's it — the rest is on us.
Do you clean with pets in the home?
Yes, though we ask that pets be secured or kept in a separate area for their comfort and the safety of our team. Let us know about any pets when you book.
How do I get a price quote?
Request a free estimate using the form on our Contact page. We'll follow up within one business day with a custom quote based on your home size, service type, and frequency.
Do you offer recurring cleaning discounts?
Yes — recurring clients (weekly, biweekly, or monthly) receive better rates than one-time cleans. Ask about our recurring pricing when you request an estimate.
What is your cancellation policy?
Cancellations or reschedules made 72+ hours in advance have no charge. Skipping a scheduled cleaning carries a $50 fee. Cancellations or reschedules within 72 hours are charged the full scheduled service price.
How long does a cleaning take?
It depends on the size of your home and the type of service. A standard cleaning for a 2-bedroom home typically takes 2–3 hours. Deep cleans and move-out cleans take longer. We'll give you an estimate when we quote.
Are you insured?
Yes — we carry general liability, workers' compensation, and commercial vehicle insurance. We're happy to provide documentation before your first appointment. Just ask when you reach out.
What forms of payment do you accept?
We accept cash, check, Venmo, and Zelle. We'll confirm payment details when setting up your service.
What cities do you serve?
We serve Columbia, Ashland, Hallsville, Centralia, Fulton, Jefferson City, Rocheport, Boonville, and Hartsburg. Visit our service area page for the full coverage map and to confirm your location.
What's the difference between a standard clean and a deep clean?
A standard clean covers all the essentials every visit — kitchens, bathrooms, floors, surfaces, and dusting throughout. A deep clean goes further: baseboards, trim, inside appliances, window sills, and every spot that only gets attention every few months. We recommend a deep clean for first-time clients before switching to a recurring plan.
Do you offer apartment cleaning?
Yes — we clean apartments, condos, and rental units throughout Columbia and Mid-Missouri. Standard recurring cleans and move-in/move-out cleans are both available. Contact us for a custom quote based on your unit size.
How do I book a cleaning?
Request a free estimate through our Contact page or call us at (573) 424-7531. We'll follow up within one business day, discuss your needs, and schedule a walkthrough before sending a custom quote. No pressure, no obligation.
Do you offer post-construction cleaning?
Yes — our deep cleaning service covers post-construction and renovation cleanups. We handle dust, debris, and construction residue throughout the home. Contact us for a custom quote based on the scope of work.
Still have questions?